SECTION 1 – PROCESSING AND DELIVERY TIMES
Your order will be processed within 24 hours of your purchase.
Once your order has been processed, please allow 2 to 10 days for delivery or pick-up. Allow about 20 business days for delivery of clothing products. A confirmation of the scheduled delivery or pick-up date will be sent to you by email.
SECTION 2 – DELIVERY AREA
Delivery is offered within a maximum area of 35 to 50 km depending on the location of the chosen supplier and your home (for construction materials only). Delivery for decoration and apparel products is offered all across the Canada.
SECTION 3 – RECEIVING A DELIVERY
With a delegated person :
At the time of delivery, a delegated person must be on site to make the reception. The person receiving the order will need to provide the order confirmation email and photo identification to confirm that they are the person identified as being delegated to receive the delivery.
Without a delegated person:
At the time of delivery, you will receive an email notification with photo as confirmation that the order has been delivered to your home.
The customer should be sure to report any damaged product directly to the delivery person or to customer service at the following email address support@kepup.ca within 48 hours of delivery. If the time has passed since you received your delivery or pickup, we unfortunately cannot offer refunds or exchanges.
SECTION 4 – ON-SITE PICK-UP
Once confirmation of the order preparation has been received by email, a delegated person must go to the supplier’s address mentioned on the invoice to collect the order. The order must be picked up within a maximum of 7 days from the confirmation of preparation. If the order is not picked up within this period, it will be cancelled and a refund will be made according to the payment method used. A handling fee of 15% of the total amount of the order will be applied if applicable.
The person picking up the order will be required to provide the order number and photo identification to confirm that he/she is the person identified as the pickup agent.
Instructions for picking up the order will be indicated on the invoice depending on the supplier chosen.
The customer should check the order upon receipt and report any damaged product to the supplier’s staff for immediate replacement.
It is the customer’s responsibility to ensure that they have an adequate vehicle to receive the load of the material in the order (dimensions and weight limit).
SECTION 5 – MATERIAL HANDLING
Delivery personnel will drop off the materials of your order near your entrance. No other handling will be done. Delivery personnel are not permitted to enter the residence.
SECTION 6 – ROAD WORK & EXTERNAL FACTORS
Additional delivery delays may occur due to road work, detours or other external factors beyond the control of the delivery person.
SECTION 7 – DELIVERY PERSON’S PROCEDURE
All deliverers are required to follow the following procedures in connection with the delivery of goods in order to ensure the safety and satisfaction of all;
Health Canada recommendations in terms of sanitary protection will be respected at all times.
ARTICLE 8 – DELIVERY DEPOT
The customer is responsible for ensuring that there is an easily accessible location for the delivery person. If the delivery person is not able to contact the customer and there is no delegated person on site, the materials will be left in a place deemed safe by the delivery person. In the event that there is no safe place to leave the goods, they will be returned to the supplier. A notice of non-delivery will be sent to you by email. The cost of a second delivery with the mandatory presence of a delegated person will be charged to the customer if applicable. Once the order is left on site, it becomes under the entire responsibility of the customer.
ARTICLE 9 – CANCELLATION OF A DELIVERY OR PICKING
It is possible to cancel an order if it is not yet in process. If the order is already in transit, it is not possible to cancel it. It is not possible to make a partial cancellation, you can only cancel the whole order.
Article 10 – LIMITATION OF LIABILITY
In no event shall Entreprise KéPUP Inc, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers and licensors be liable for any injury, loss, theft, claim, or any direct, indirect, incidental, punitive, special or consequential damages whatsoever, including, but not limited to, loss of profits, revenue, savings or data, replacement costs or other similar damages, whether in contract, tort (including negligence), in contract, tort (including negligence), strict liability or otherwise, arising out of your use of the Service or any service or product using the Service, or any other claim relating in any way to your use of the Service or any product, including, but not limited to, errors or omissions in any content, or any loss or damage of any kind incurred as a result of your use of the Service or any content (or product) posted, transmitted or otherwise made available through the Service, even if you have been advised of the possibility of such claims.
Article 11 – DELIVERY SCHEDULE AND PICK-UP
Deliveries and/or pick-ups are made from Monday to Friday between 8:00 AM and 5:00 PM local time.
ARTICLE 12 – CONTACT INFORMATION
Questions regarding shipping, delivery and pickup should be sent to support@kepup.ca.